Lead Service Analyst - Incident & Problem Management (French)

About the role

Rich experience in ITIL domains specifically Incident and Problem Management processes - Control of process steps, validation of technical and functional prerequisites - Animation and participation in GTS & Clients meetings (Opcos, Steercos) - Contribution to the evolution of the catalog of operations services with the operational teams of the departments - Classification of operations with the operations and business teams (updating of standards: catalog of services, classification of…

What you'll do

• Build strategy for identified gaps enabling smoother operation
• Participate in project transitions

What you need

• 12–15 yrs of experience
• Dashboarding
• ITIL
• Stakeholder management
• Class 12