Learning & Development Manager

About the role

This role is responsible for internal learning & development initiatives, talent associated communications, and consulting with the business to build learning programs aligned to our goals and in support of our employee value proposition – “become your best professional self”. This role will also contribute to broader organizational development initiatives, with a strong focus on technical upskilling, leadership development, and performance enablement.

What you'll do

• Learning Strategy & Program Development
• Partner with India CoE Regional leaders to identify skill gaps and learning needs across technical and customer-facing teams
• Design and implement scalable learning programs focused on technical competencies (e.g., software engineering, product knowledge, data literacy), customer engagement
• Collaborate with Engineering and Client Care teams to support and maintain technical onboarding training modules
• Facilitate hands-on workshops and peer learning sessions to build technical depth

What you need

• 8–10 yrs of experience
• Learning and development
• Curriculum development
• Excel
• PowerPoint
• Workday
• Onboarding
• MBA