M365 Copilot Tech Lead

About the role

WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses.

What you'll do

• Assess Production Support organizations end-to-end
• Evaluate current-state support processes, governance, reporting, knowledge management, and team capability
• Identify gaps, risks, bottlenecks, inefficiencies, and improvement opportunities
• Conduct stakeholder interviews, workshops, and discovery sessions
• Identify and prioritize AI use cases across support operations

What you need

• 5–8 yrs of experience
• Office 365
• Hardware
• Root cause analysis
• LLMs
• Any graduate