Major Incident Management Lead

About the role

professional with 3+ years of experience in ITSM, Major Incident Management, Service Operations, or IT Infrastructure Support. The role involves managing P1/P2 incidents, driving RCA/PIR activities, ensuring SLA compliance,

What you'll do

• Lead and coordinate P1/P2 Major Incidents and act as the primary SPOC
• Drive incident resolution, escalations, RCA, and Post Incident Reviews
• Manage Incident, Problem, Change, and Request processes using
• Monitor SLA compliance and support continuous service improvement
• Manage IT asset lifecycle, inventory, compliance, onboarding, and

What you need

• 3–6 yrs of experience
• Active Directory
• ITIL
• Ticketing tools
• ServiceNow
• Intune
• Windows
• Any graduate

Good to have

• Windows Server
• Root cause analysis