Manager – BAU – EU

About the role

This role drives operational efficiency, automation, workforce development, and service excellence, aligning with the company's digital transformation strategy. It supports the Director - BAU in optimizing payroll outsourcing and SaaS BAU activities through process automation, data-driven decision-making, and workforce development.

What you'll do

• Operational Management & Digital Transformation
• Manage the global payroll operations team to ensure efficient payroll processing and SaaS service delivery
• Implement automation-driven service enhancements, integrating AI, process automations, and machine learning into payroll workflows
• Work with Product & Development teams to optimize payroll technology and SaaS platform capabilities
• Deploy emerging automation technologies to enhance compliance, security, and accuracy

What you need

• 5–7 yrs of experience
• Reporting
• ERP
• Process improvement
• Excel
• Documentation
• MS Office
• BBA or B.Com

Good to have

• SOP writing
• Lean
• Customer success
• Machine learning
• Talent management
• Financial reporting