Manager - Cluster Core Operations

About the role

To manage the Core ( CS Voice Core incl IMS ) operations and rollout at circle level. This role includes managing NLD nodes, 3rd party VAS nodes { IVR, OBD, IBD, and Hub nodes like DND} and enterprise support like Prutech – Flipkart, IOCL, Could telephony service, S2C hardware support operational activities. to support SNOC and COG, Support to RA & Business to deliver so superior quality services at the circle.

What you'll do

• Manage the Core ( CS Voice Core incl IMS ) operations and rollout at circle level
• Responsible for Core KPI management
• Define & execute operations model to handle customer issues, project support & CXX management
• Supporting SNOC teams like INM, FM, CHM, PM etc. to meet Circle Core KPIs
• Close coordination & working with various OEMs, vendors, SNOC & Corporate teams

What you need

• Reporting
• Coordination
• Performance management
• Telecom
• Any graduate