Manager CMD

About the role

We are looking for an experienced Manager – Customer Master Data (CMD) to lead the end-to-end management, governance, quality, and continuous improvement of Customer Master Data across the organization. The role will be responsible for establishing and maintaining robust Customer Data Governance frameworks, processes, standards, and controls, while ensuring high-quality and reliable customer data across CRM and other enterprise platforms.

What you'll do

• Own the end-to-end Customer Master Data lifecycle, including customer creation, modification, validation, enrichment, maintenance, and deactivation
• Establish standardized processes to ensure accuracy, completeness, consistency, and timeliness of customer master data
• Define and maintain customer data standards, business rules, validation criteria, and approval workflows
• Manage customer master data requests, exceptions, and escalations in line with defined SLAs
• Ensure appropriate controls are in place to prevent duplicate, inaccurate, incomplete, or inconsistent customer records

What you need

• 10–18 yrs of experience
• CRM
• Sales
• Escalation handling
• SQL
• Power BI
• Data structures
• MBA or BBA

Good to have

• ERP