Manager - Customer Relationship Platform (Salesforce) Operations

About the role

This role will act as a critical bridge between country business teams (Sales, Medical, KAM) and global product teams, ensuring that local business needs are accurately represented while driving adoption of standardized CRM processes. The ideal candidate brings strong CRM functional expertise, deep understanding of pharma commercial operations, and the ability to influence business stakeholders and drive adoption at scale.

What you'll do

• Country CRM Usage & Business Representation
• A. Represent country CRM usage by providing insights into how CRM is leveraged across Sales, Medical, and KAM teams, including key processes, workflows, and pain points
• B. Support in the articulation of country-specific business needs, priorities, and nuances to ensure accurate reflection in CRM design and rollout planning

What you need

• Salesforce
• CRM
• Sales
• Key account management
• Communication
• Any graduate

Good to have

• Digital marketing