Manager, Customer Research Advisors - India

About the role

We are looking for a highly organized, customer-centric people manager to lead a team in the Manager, Research Advisor role on the Customer Success team at Dscout. In addition to supporting customers directly on projects, you will manage Research Advisors, ensuring consistent, high team utilization rates and delivery of the incredible service and support that we’re known for, all the while helping them to grow and develop in their own careers.

What you'll do

• Manage and mentor: Support Research Advisors on project delivery, retention goals, and growth, including guidance on project approach and strategy
• Assess where folks need more support and create opportunities for peer mentoring
• Run 1:1s, share feedback, and partner with the CS Director on annual reviews
• Start with ~3 direct reports and incrementally work your way to managing up to 6 teammates
• Shape the team’s culture and future: Lead enablement initiatives, design AI-driven resources

What you need

• 2–5 yrs of experience
• Research
• Customer success
• Problem solving
• Any graduate

What you get

• ₹4 L a year