Manager, Customer Success

About the role

The Senior Manager of Customer Success will build and lead the Customer Success team in Seismic's India hub, supporting a high-volume book of business through scaled digital engagement. This role creates a strong team culture and drives consistent customer engagement, adoption, risk management, renewal readiness, and value realization at scale.

What you'll do

• Hire, onboard, coach, and develop a high-performing Customer Success team in India, including performance management, career development
• Establish operating rhythms and management routines that drive measurable improvements across customer engagement, adoption, risk mitigation, renewal readiness
• Serve as an escalation resource for CSMs, internal teams, and customers, resolving escalations within defined SLAs and improving customer outcomes
• Partner cross-functionally to remove blockers, improve CSM effectiveness, and represent Customer Success with customers and prospects
• Own the health, renewal forecast, and risk pipeline for the book of business, ensuring forecast accuracy, early identification of risk themes, and clear escalation paths

What you need

• 8–14 yrs of experience
• Customer success
• Sales
• Escalation handling
• Performance management
• Any graduate