Manager - Domain Expert_Kolkata

About the role

Manager - Domain Expert_A_Kolkata Location: Kolkata Experience: 10 to 15 years Band: BPO 5/6 Salary: up to 20 LPA Job code: 434122 Job Summary We are looking for an experienced Domain Expert – Utilities with strong knowledge of electricity and gas utility operations, particularly across the Australian and UK retail markets.

What you'll do

• Act as the utility-domain subject matter expert for electricity and gas customer operations and back-office processes
• Provide end-to-end expertise across Meter-to-Cash / Customer-to-Cash processes, including onboarding, move-in/move-out, metering, tariffs, billing, payments
• Analyse operational data, customer feedback, complaints, repeat contacts, errors, rework, ageing, and manual touchpoints to identify improvement opportunities
• Map end-to-end processes, system touchpoints, handoffs, controls, exceptions, and escalation points
• Identify opportunities to simplify, standardise, automate, or digitise repetitive and rule-based processes

What you need

• 10–15 yrs of experience
• SOP writing
• Root cause analysis
• Reconciliation
• Problem solving
• BBA or B.Tech or B.E. or B.Com

Good to have

• CRM
• Six Sigma

What you get

• Up to ₹20 L a year