Network Operations Engineer - L2

About the role

We are seeking a Network Operations Engineer (L2 – SD-WAN) to support and optimize enterprise WAN environments. In this role, you will handle escalated incidents from L1 teams, troubleshoot SD-WAN and network-related issues, and ensure high availability and performance across multi-site environments.

What you'll do

• Handle escalated incidents from L1 support related to SD-WAN environments (Meraki, Aruba, CATO)
• Troubleshoot connectivity issues including underlay/overlay, VPN tunnels (IPSec, GRE), and SD-WAN fabrics
• Perform root cause analysis (RCA) for recurring incidents and drive permanent fixes
• Monitor SD-WAN infrastructure using tools such as SolarWinds, PRTG, Nagios, and ThousandEyes
• Analyze alerts, correlate events, and identify service-impacting issues proactively

What you need

• 5–6 yrs of experience
• Troubleshooting
• Firewalls
• Routing and switching
• VMware
• TCP/IP
• Ticketing tools
• B.Tech or B.E.

Good to have

• CCNA
• CCNP
• ServiceNow
• Root cause analysis
• Network security
• SOP writing