OD/IT Support Analyst/Information Technology/May/2026/0003

About the role

We are seeking a proactive and efficiency-focused IT Support Analyst to provide technical assistance and support to end users across the organization. The role involves troubleshooting hardware, software, network, and system-related issues, ensuring smooth day-to-day IT operations, and delivering high-quality user support.

What you'll do

• Provide first-line and second-line technical support for desktops, laptops, printers, mobile devices, and business applications
• Diagnose and resolve hardware, software, network, and system issues in a timely manner
• Install, configure, and maintain operating systems, software applications, and IT equipment
• Support user account management, password resets, and access permissions
• Escalate unresolved issues to relevant technical teams or vendors when required

What you need

• Troubleshooting
• Hardware
• Office 365
• Windows
• Networking
• SOP writing
• B.Tech or B.E. or B.Sc or BCA or M.Tech or MCA or M.Sc