Officer

About the role

The role involves being the first point of contact for customers, delivering accurate information, resolving issues efficiently, and maintaining strong relationships to ensure high satisfaction levels. You will work closely with cross‑functional teams to uphold service standards and compliance within the financial services sector.

What you'll do

• Work closely with cross‑functional teams to uphold service standards and compliance within the financial services sector
• Respond to inbound customer calls, emails, and chat queries promptly
• Verify customer identity and gather relevant information for issue handling
• Maintain accurate records of interactions in CRM system
• Provide product knowledge and guidance to customers

What you need

• 1–2 yrs of experience
• CRM
• MS Office
• Data entry
• Problem solving
• B.Com or BBA

Good to have

• Customer service