Onboarding Lead

About the role

The Onboarding Lead is responsible for leading and operating the first point of contact agents for TC Global students and simplifying their starting point in their journey to study internationally. This is a full stack Customer Support, Service and HelpDesk team that completely owns the top of the funnel for tcglobal.com and combines and product-human interactions to simplify experiences.

What you'll do

• Responsible for leading and operating the first point of contact agents for TC Global students and simplifying their starting point in their journey to study…
• Champion the Mission: Onboarding leads must act as missionaries that believe in our mission and will do what it takes to help us accomplish our vision
• Operate and Coach: Lead, Operate and Coach the Onboarding team to simplify customer onboarding for international education and execute interactions at extremely rapid…
• Run weekly audits to analyse user behaviour and product iterations to drive max conversions

What you need

• 8–10 yrs of experience
• Onboarding
• Team management
• Customer service
• Salesforce
• Any graduate

Good to have

• HubSpot

What you get

• ₹0.5 L–₹1 L a year