Operation Manager

About the role

We are looking for an experienced Operations Manager to lead high-volume outbound sales operations. The candidate should have strong expertise in managing call center sales teams, dialer operations, MIS reporting, and driving operational performance while leading a team of 100+

What you'll do

• Manage end-to-end outbound sales operations and ensure achievement of business KPIs
• Lead and manage a team of 100+ executives through Team Leaders, ensuring productivity
• Adherence, and performance targets are consistently met
• Monitor key operational metrics including Attempts, Connect%, Conversion, Productivity, AHT
• Adherence, Occupancy, and Quality

What you need

• 5–8 yrs of experience
• MIS reporting
• Excel
• Team management
• Reporting
• Coordination
• Problem solving
• Any graduate

Good to have

• Process improvement
• Performance management