Operations Analyst 1

About the role

We are seeking an Operations Analyst who will embody a customer-first mindset, ensuring high service uptime across Cloud, Server, Network, Storage, and Database environments. Grounded in the “Working Backwards” philosophy, the ideal candidate will actively design and optimize monitoring tools tailored to customer needs.

What you'll do

• Create / Setup monitoring Alerts & Dashboard
• Design and develop infrastructure monitoring, reporting tools, and configuration management tools
• Prepare and maintain documentation and reports, and provide follow-up status on identified tasks
• Handle outage processes and escalations based on the standard procedure and Follow up with the different engineering teams on pending high-priority tickets

What you need

• 0–3 yrs of experience
• AWS
• GCP
• Linux
• Ansible
• Puppet
• Reporting
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Compensation and benefits
• Prometheus
• Grafana