Patent Support Level - 1 (Customer Care Support)

About the role

We are looking for enthusiastic and customer-focused professionals to join our Customer Support team. The role involves assisting customers with their queries related to medical devices, providing initial-level support, and ensuring a smooth customer experience. You will be the first point of contact for customers and will coordinate with the

What you'll do

• Support team. The role involves assisting customers with their queries related to medical
• Be the first point of contact for customers and will coordinate with the
• Handle inbound and outbound customer support calls
• Assist customers with queries related to medical devices and their basic usage
• Provide Level 1 support and resolve basic customer concerns

What you need

• 2–5 yrs of experience
• Customer service
• CRM
• Customer handling
• ERP
• Problem solving
• Any graduate