Performance-Management-Analyst – Contract (Bangalore)

About the role

Performance-Management-Analyst - Contract (Bangalore)

What you'll do

• As part of the Service Level Agreement (SLA) management, you will start by understanding IT contracts and setting up service level metrics in the Managed Service…
• Be responsible for driving SLA operations, ensuring services are delivered in compliance with agreed SLAs
• A key task will be to assess service level data, providing key insights to help improve service performance
• Perform gap analysis to identify discrepancies, conduct root cause analyses (RCAs), and follow the dispute resolution process to address SLA non-compliance issues
• By analyzing these areas, you will provide recommendations to improve supplier performance, including introducing more business-relevant service levels

What you need

• 25–30 yrs of experience
• Performance management
• Project management
• Reporting
• Dashboarding
• Data analysis
• Excel
• B.Com or M.Com

Good to have

• ITIL
• JIRA
• PowerPoint
• ServiceNow