Principal Analyst / Research Leader - BPO Theme

About the role

The BPO industry is amidst a technology-led rejuvenation. With automation and AI redefining the entire industry rapidly, we are expanding our coverage in the Business Process Transformation space significantly. This market-facing role is a part of this expansion, and includes elements of research agenda creation, research delivery, and market education.

What you'll do

• Represent the firm and share point of view around digital technologies, especially Business Process Outsourcing and Transformation in external conferences
• Engage with senior leadership teams and CXOs of service providers, tech product and platform companies in the BPO and digital technologies spaces to advise them around…
• Delivery of a Research Product that includes an annual calendar of research artefacts (market reports
• Conduct in-depth research by directly participating in briefings and in-person discussions with practice and business leaders (including CXOs) at service provider
• Establish innovative research processes, methodologies and frameworks for structuring and analyzing the data to develop impactful insights at a quality that is…

What you need

• 6–12 yrs of experience
• Research
• Sales
• Lean
• Communication
• MBA

Good to have

• Due diligence