Principal - Customer Value Management

About the role

As Sr. Principal Customer Value Management, you will be focused on unifying sales and the customer success team and will report directly to our Head of Customer Success. You will be a portfolio manager and practice leader for one or more industry verticals, leading the team focused on accounts related to these verticals.

What you'll do

• Lead customer strategy, executive relations, provide thought leadership, Product expertise and domain consulting
• Build industry specific expertise on processes, Skan applicability and business problems
• Provide coaching and enablement to CSM’s reporting to you
• Setting and managing customer expectations
• Manage risks and escalations both with internal and customer stakeholders

What you need

• 10–15 yrs of experience
• Customer success
• Sales
• Upselling
• Escalation handling
• Communication
• Any graduate