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Process Associate – Advanced (International Customer Service)

Gratitude·Kolkata

Pay not stated2–5 yrsFull-time
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About the role

Process Associate – Voice Advanced (International Customer Service)Location: KolkataExperience: 1–5 YearsRequired Experience: 2–5 years of international voice customer service experience preferred as specified in the JDSkill: Customer ServiceBand: BPO 1/2Salary: Up to ₹7 LPAJob Code: 433174Shift: 24x7 rotational shifts, including night/graveyard shiftsProcess: International Voice – Electricity & Gas UtilitiesJob SummaryWe are looking for a customer-focused Process Associate – Voice Advanced to…

What you need

  • 2–5 yrs of experience
  • Customer service
  • Communication
  • Any graduate

Good to have

  • CRM
  • Voice process
  • Escalation handling
  • SOP writing

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