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Process Associate – Digital (Web Chat & Email)

Gratitude·Kolkata

Pay not stated2–4 yrsFull-time

Read from the company's own careers page; you apply on their site.

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About the role

The ideal candidate should have excellent written English communication, strong problem-solving abilities, and experience in international non-voice customer service operations.Key ResponsibilitiesHandle customer interactions through web chat, email, and other approved digital channels.Understand customer requirements and provide accurate, timely, and professional responses.Resolve customer queries related to accounts, billing, usage, payments, adjustments, and service requests.Handle customer…

What you need

  • 2–4 yrs of experience
  • Customer service
  • Any graduate

Good to have

  • Six Sigma
  • Data privacy
  • CRM
  • VBA
  • Complaint handling
  • Documentation

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