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Process Associate – International | Advanced Customer Service

Gratitude·Kolkata

Pay not statedJunior levelFull-time
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About the role

The role involves handling complex customer queries, billing concerns, complaints, customer retention and difficult conversations while ensuring high-quality service and customer satisfaction.Top 5 Key ResponsibilitiesHandle advanced inbound and outbound international customer calls, resolving complex queries related to electricity and gas services.Explain high bills, usage, charges, payments, adjustments and account activity clearly using approved customer account information.Manage complaints,…

What you'll do

  • Process Associate – Voice AdvancedLocation: KolkataExperience: 1–5 YearsSalary: Up to ₹7 LPABand: BPO 1/2Shift: 24×7 Rotational Shifts

What you need

  • Customer service
  • Voice process
  • Any graduate

Good to have

  • CRM
  • Complaint handling
  • SOP writing

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