Process Trainer

About the role

We are looking for an experienced Process Trainer – Sales to develop and strengthen the capabilities of our sales and donor engagement teams. The role involves managing New Hire Training (NHT), On-the-Job Training (OJT), refresher training, and floor coaching to improve agent readiness, sales performance, process knowledge, and donor experience.

What you'll do

• Training Delivery & Facilitation
• Plan, manage, and deliver NHT, OJT, refresher training, and ongoing floor support
• Train agents on the donation process, product and process knowledge, sales techniques, negotiation, and effective call handling
• Build communication, active listening, empathy, persuasion, objection-handling, and trust-building skills
• Facilitate engaging classroom, virtual, and hybrid sessions using role-plays, mock calls, practical exercises, and live call assessments

What you need

• 2–5 yrs of experience
• CRM
• Sales
• PowerPoint
• Communication
• Any graduate

Good to have

• Inside sales

What you get

• ₹5 L–₹6.5 L a year