Product Owner Senior Associate

About the role

The Retain Cloud Product Owner – Senior Associate is the dedicated product and platform owner for Retain Cloud, the firm’s resource planning and scheduling platform, within the Enterprise Applications Support team.

What you'll do

• Own the Retain Cloud product backlog in ServiceNow, capturing, refining, and prioritizing demands, epics, and user stories with clear acceptance criteria
• Partner with the Retain business owner and business unit leaders to translate business goals into a product roadmap, release plan, and prioritized backlog
• Lead requirements gathering and backlog refinement sessions, make day-to-day prioritization decisions, and escalate trade-offs that affect scope, timeline, or investment
• Confirm that delivered changes meet the intended business need and are ready for release, coordinating user acceptance testing (UAT) with business users
• Track adoption, data quality, and support trends to measure value and guide priorities

What you need

• 3–5 yrs of experience
• JIRA
• ServiceNow
• Workday
• Roadmapping
• Project management
• ITIL
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Office 365
• Azure
• Business analysis
• Regression testing
• Reconciliation