Product Specialist

About the role

If you are an enterprising individual with a genuine passion for customer engagement and are excited about a career opportunity to offer unique Loyalty solutions to business' challenging problems, this role could be an excellent fit for you.

What you'll do

• Lead end-to-end implementation of GRAVTY® solutions, ensuring delivery within scope, timelines, and quality expectations
• Conduct discovery workshops and gather, analyze, and document business and functional requirements
• Drive UAT, release planning, go-live readiness, and post-production support
• Identify and manage risks, dependencies, issues, and change requests
• Track implementation progress, delivery metrics, and maintain project documentation while ensuring SLA compliance

What you need

• 2–5 yrs of experience
• Customer success
• Go-to-market
• Business analysis
• JIRA
• Confluence
• Communication
• MBA or B.Tech or B.E.

Good to have

• SQL