Production Support Lead Analyst

About the role

The Production Support Lead Analyst is the operational leader and primary accountability owner for platform stability across one or more FNZ platforms. This role provides day‑to‑day leadership for the Production Support team, ensures consistent operational standards, and leads incident response and stability improvements.

What you'll do

• Oversee daily checks, recoveries, and platform reliability activities, ensuring consistency and quality across the Analyst team
• Lead and coordinate incident response, ensuring correct triage, timely escalations, and alignment with operational playbooks
• Ensure SOPs, runbooks, monitoring rules, and KB articles across all supported platforms remain current and high‑quality
• Review and validate RCAs, ensuring they are accurate, complete, and delivered within required timelines
• Drive preventive actions, stability improvements, and operational maturity uplift across supported platforms

What you need

• 8–14 yrs of experience
• ITIL
• ServiceNow
• SQL
• Root cause analysis
• .NET
• SQL Server
• Any graduate

Good to have

• Wealth management
• Learning and development
• Splunk
• Microservices
• Incident response
• SOP writing