Production Support - Senior Analyst

About the role

We are looking for a Production Support Senior Analyst to join our Capital Markets Production Support team supporting Global Markets Back Office Operations , with a primary focus on Derivatives Settlements and Post-Trade Processing . The successful candidate will be responsible for monitoring and supporting business-critical production applications, ensuring operational stability, timely incident resolution, and high-quality service delivery.

What you'll do

• Production Support & Monitoring
• Provide day-to-day production support for business-critical Capital Markets applications, ensuring high system availability and operational stability
• Perform proactive production monitoring, application health checks, and service availability validation
• Monitor production batch jobs and scheduling activities using enterprise scheduling tools such as Control-M or AutoSys
• Investigate and resolve production issues within agreed Service Level Agreements (SLAs)

What you need

• 3–7 yrs of experience
• Linux
• ITIL
• Windows Server
• Troubleshooting
• Ticketing tools
• ServiceNow
• Any graduate

Good to have

• Python
• PowerShell
• Capital markets
• Investment banking
• Root cause analysis
• SQL