Qdigi | Team Leader

About the role

The Team Leader will be responsible for managing end-to-end after-sales service operations within the assigned territory, ensuring timely installation and repair of home appliances. The role focuses on delivering high service quality, meeting defined TAT and NPS targets, and strengthening the third-party service network and direct engineers.

What you'll do

• Oversee installation, repair, and maintenance service operations for consumer durables in the assigned area
• Ensure all service requests are closed within defined Turnaround Time (TAT) and meet customer satisfaction (NPS) benchmarks
• Regularly updates CRM platform
• Coordinate and manage third-party service centres to ensure service quality, productivity, and adherence to SLAs
• Identify, onboard, and develop new third-party service partners to expand service coverage

What you need

• 5–7 yrs of experience
• Customer service
• CRM
• Sales
• MIS reporting
• Escalation handling
• Problem solving
• Any graduate

What you get

• ₹4 L–₹5 L a year