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Quality Analyst – Advanced

Gratitude·Kolkata

Pay not stated3–6 yrsFull-time
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About the role

Quality Analyst – Voice AdvancedLocation: KolkataExperience: 2–8 YearsBand: BPO 2/3Salary: Up to ₹9 LPAJob Code: 434131Process: Advanced Inbound / Blended Voice Customer CareShift: Rotational shifts, including night/graveyard shiftsIndustry: Utilities – Electricity and GasJob SummaryWe are looking for a skilled Quality Analyst – Voice Advanced to monitor, evaluate, and improve the quality of customer interactions for an international electricity and gas utilities process.

What you need

  • 3–6 yrs of experience
  • Any graduate

Good to have

  • CRM
  • Voice process
  • Customer service
  • Escalation handling
  • Root cause analysis
  • Six Sigma

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