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Quality Analyst – International Process

Gratitude·Kolkata

Pay not stated3–6 yrsFull-time
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About the role

Quality Analyst – Advanced International Voice ProcessLocation: KolkataExperience: 2–8 YearsProcess: Advanced Inbound / Blended Voice Customer CareShift: Rotational Shifts, Including Night / Graveyard ShiftsAbout the RoleWe are hiring an experienced Quality Analyst to monitor and improve customer interaction quality for an international electricity and gas utilities customer service process.The role involves call monitoring, quality evaluation, compliance assessment, calibration, root-cause…

What you need

  • 3–6 yrs of experience
  • Voice process
  • Any graduate

Good to have

  • CRM
  • Customer service
  • Escalation handling
  • Root cause analysis
  • Six Sigma
  • Customer handling

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