Quality Analyst - Voice_Account | Job Code: 434126

About the role

Quality Analyst - Voice_A | Job Code: 434126* Location: Kolkata**Band: BPO 2/3 | Experience: 4-10 Years**Salary: Up to 9 LPA**Job Purpose:*Monitor, evaluate and improve quality of voice interactions for an international Electricity & Gas Utilities process. Drive quality improvements through evaluations, compliance checks, root cause analysis and coaching support.*Key

What you'll do

• Drive quality improvements through evaluations, compliance checks, root cause analysis and coaching support.*Key

What you need

• 4–10 yrs of experience
• CRM
• Root cause analysis
• Compliance
• Billing
• Reporting
• Calibration
• Any graduate

Good to have

• Six Sigma
• Collections
• Analytics
• Voice process
• SOP writing

What you get

• Up to ₹9 L a year