Reliability Operations Specialist

About the role

United Kingdom; Bulgaria; India; Remote (United States)

What you'll do

• Incident Management & Operational Excellence
• Participate in major incident response activities and serve as an Incident Commander when assigned
• Facilitate incident coordination, escalation, stakeholder communications, and status reporting during service-impacting events
• Support ongoing improvement of incident management processes, procedures, and operational readiness
• Drive initiatives focused on reducing Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR)

What you need

• 3–6 yrs of experience
• Reporting
• Coordination
• Incident response
• Customer service
• Root cause analysis
• JIRA
• Any graduate

Good to have

• ITIL
• Linux

What you get

• ₹80.8 L–₹95 L a year