Routing Switching

About the role

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders. Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

What you'll do

• Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams

What you need

• 6–10 yrs of experience
• Routing and switching
• Network security
• CCNP
• Firewalls
• Escalation handling
• Root cause analysis
• Any graduate

Good to have

• SOP writing