Senior Administrator - JBoss Application Server, Apache Tomcat

About the role

The Senior Administrator for Support & Operations plays a critical role in delivering advanced technical support and operational excellence. This position is vital for troubleshooting complex incidents, performing root cause analysis, and ensuring customer satisfaction through effective resolution strategies.

What you'll do

• Provide Advanced Technical Support By Troubleshooting Complex Incidents In Jboss And Tomcat
• Conduct Root Cause Analysis For Escalated Incidents, Implementing Effective Solutions To Address Technical And Security Challenges, Thereby Improving System Reliability
• Manage And Update The Knowledge Base To Facilitate Continuous Learning, While Also Training And Coaching Junior Analysts To Enhance Team Capabilities And Performance
• Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams, Ensuring Seamless Operations And Robust Security Posture
• Enhance Customer Experience And Satisfaction Through First Call Resolution Strategies

What you need

• Troubleshooting
• Root cause analysis
• Any graduate

Good to have

• Java