Senior Application Support Analyst – CMM (Cards & Merchants Management)

About the role

This is a pure support role with no involvement in code development or code changes . The role requires strong analytical capability, hands-on production support experience, and comfort working in a shift-based, high-availability environment . The ideal candidate will have strong expertise in Oracle SQL , Unix/Linux user-level operations , and incident/problem handling within a structured support framework.

What you'll do

• Application Support (L1 & L2)
• Provide Level 1 and Level 2 support for the CMM fintech application in a production environment
• Perform incident triage, analysis, and resolution within defined SLAs
• Handle production issues , service requests, and alerts during regular and night shifts
• Perform initial root cause analysis (RCA) and provide detailed findings for unresolved or escalated issues

What you need

• 5–9 yrs of experience
• Linux
• Troubleshooting
• Oracle Database
• SQL
• Shell scripting
• ITIL
• Any graduate

Good to have

• Root cause analysis
• Reconciliation