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Senior Associate - IT

RPG Group (CEAT, KEC, RPG companies)·India

Pay not statedMid levelFull-time
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About the role

Senior Associate - IT at RPG Group (CEAT, KEC, RPG companies). A. End User Support & Service Delivery.

What you'll do

  • A. End User Support & Service Delivery
  • Provide L3 support for end-user incidents and service requests
  • Ensure timely resolution as per defined SLAs
  • Support users for hardware, software, email, and collaboration tools
  • Manage service desk operations and ticketing systems

What you need

  • Office 365
  • Hardware
  • Troubleshooting
  • Any graduate

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