Senior Business Analyst — Broadband & CPE Platform

About the role

With global presence and deep expertise, we specialize in 5G services, Edge computing, and connectivity solutions.

What you'll do

• Gather, analyse, document, and manage business and functional requirements across CPE management, WiFi operations, service assurance, and customer experience domains
• Produce BRDs, FRSs, User Stories, Process Flows, Use Cases, and Acceptance Criteria to a delivery-ready standard
• Conduct stakeholder workshops, requirement elicitation sessions, and review sign-offs with operator and delivery teams
• Translate operational requirements into functional specifications for platform, integration, and automation delivery teams
• Document current-state and future-state business processes covering: CPE onboarding and lifecycle, WiFi fault management, closed-loop remediation workflows

What you need

• 8–14 yrs of experience
• Telecom
• Business analysis
• Stakeholder management
• Bug tracking
• Channel sales
• JIRA
• B.Tech or B.E. or B.Sc or BCA or MBA

Good to have

• Machine learning
• Preventive maintenance
• ITIL
• Confluence
• ServiceNow