Senior Customer Service Supervisor

About the role

As a Senior Customer Service Supervisor, you will have the opportunity to lead a team and shape the customer service experience for our valued customers. If you are a dedicated and results-oriented professional with a passion for providing exceptional service, we would love to hear from you.

What you'll do

• Lead and manage a team of customer service representatives, providing guidance, coaching, and performance feedback to ensure a high level of service delivery
• Develop and implement customer service policies, procedures, and standards to enhance the overall customer experience
• Monitor and analyze customer service metrics to identify areas for improvement and implement strategies to optimize customer satisfaction
• Resolve escalated customer complaints or issues promptly and effectively, ensuring a satisfactory resolution and maintaining positive customer relationships
• Collaborate with cross-functional teams, including sales, marketing, and operations, to address customer needs and improve service delivery

What you need

• Customer service
• CRM
• Problem solving
• Sales
• BBA