Senior DevOps Support Engineer

About the role

The Copado Support team is responsible for innovating, maintaining, and providing the best customer experience and support to our users across all industries every day. This is a highly technical support role with opportunities for rapid advancement and salary adjustment.

What you'll do

• Handle Signature, Success+, and Partner case queues in accordance with customer agreements
• Understand and advocate for customer needs
• Resolve customer service issues and skillfully manage/troubleshoot complex customer service problems
• Manage customers' expectations and experience in a way that results in high customer satisfaction
• Lead the swarming - Connect with DevOps Support Engineers on aged/blocked cases and provide your consultancy to effectively resolve the case

What you need

• 3–5 yrs of experience
• Salesforce
• SQL
• Git
• Troubleshooting
• Customer success
• Any graduate