Senior Director, Customer Success

About the role

This senior leadership role will be responsible for building a high-performing Customer Success organization focused on delivering measurable customer outcomes, maximizing product adoption, strengthening customer relationships, and driving revenue retention and expansion opportunities across our global customer base.

What you'll do

• Customer Success Strategy & Business Leadership
• Lead the Customer Success Management portfolio in India, translating global Customer Success priorities into an actionable operating strategy that delivers measurable…
• Develop and execute strategies to improve customer retention, product adoption, customer satisfaction, account health, and long-term customer value
• Drive consistent execution of Customer Success programs and engagement models across enterprise and strategic customer segments
• Partner with global Customer Success leadership to define operating priorities, performance expectations, resource allocation, and organizational capabilities

What you need

• 18–30 yrs of experience
• Customer success
• Sales
• Escalation handling
• Talent management
• Performance management
• Portfolio management
• Any graduate

Good to have

• CRM
• SaaS sales
• Go-to-market