Senior Domain Manager Data Center

Bajaj Finance·Pune

Pay not stated5–6 yrsFull-time

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About the role

The Sr. Domain Manager – Infra (Contact Center DC) is responsible for end-to-end management, availability, performance, and optimization of Data Center infrastructure supporting Contact Center operations & Projects. The role ensures high availability, resiliency, scalability, compliance, and cost optimization of IT infrastructure, enabling seamless business operations and superior customer experience.

What you'll do

Ensure 24x7 availability of Data Center and Contact Center infrastructure
Manage servers, storage, backup, virtualization, and network components
Oversee Contact Center technologies (IVR, Dialers, ACD, CTI, Voice Recording systems)
Ensure capacity planning and infrastructure lifecycle management
Drive incident, problem, and change management (ITIL practices)