Senior Lead Analyst - Managed Service Change(Intellimatch,SQL)

About the role

We have follow-the-sun model in place (24X7), we are primary team for APAC & ME clients, Secondary for EMEA and Supplementary for LATAM clients (6000+ unique client-product combinations covered) We continuously measure our service quality via client feedback in the form of Overall Satisfaction (OSAT) and Net Promotor Score (NPS)

What you'll do

• Design and implement new changes in partnership with internal stakeholders, change delivery
• Work collaboratively with other teams to identify pain areas, process efficiencies, utilize subject matter expertise to drive automation and deliver efficiencies
• Support UAT testing, conduct thorough regression testing to delivery high quality defect free changes to Production ensuring platform stability
• On-boarding of new reconciliations and maintenance of existing reconciliations adhering to the reconciliations standards laid down in the project
• Leadership & Innovation – Utilize strong subject matter expertise to drive the definition of innovative solutions, both within the organization and the industry

What you need

• 4–8 yrs of experience
• SQL
• Financial analysis
• Reconciliation
• Capital markets
• ITIL
• ServiceNow
• Any graduate

Good to have

• PowerShell
• JIRA
• SQL Server
• Ticketing tools
• Regression testing
• Machine learning