Senior Manager- HDFC Operations

About the role

To ensure best in class customer experience to HDFC Bank customer and Sales by managing Key relationship & ensuring end to end superior Service delivery. This role calls for using methods and practise to support influence & engage by overcoming this geographical gap distance and spread of the partner branches and provide seamless service.

What you'll do

• KRA (Accountabilities) (Max 1325 Characters) Supporting Actions (Max 1325 Characters) KRA1 Effective engagement and building a strong relationship with partner at Zonal…
• Prioritize and facilitate fastest response time
• Identify gaps & gather insights to improve the overall operational delivery framework
• Ensure effective escalation management with complete, comprehensive and timely resolution
• Report and highlight key achievements and accomplishments through regular communication and reviews with the zonal leadership teams of sales and partner

What you need

• Accounting
• MIS reporting
• Reporting
• Coordination
• Customer service
• Diploma