Desktop Support Engineer
Career Site·Ahmedabad
- Can I apply
- Needs B.Tech or B.E. or B.Sc · Junior level
- Pay
- Pay not stated
- Source
- From the company's careers page · 2 days ago
- How to apply
- On Career Site's site: account needed, ~10–15 min
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About the role
We are looking for a highly skilled Senior NOC Engineer with 6 to 8 years of experience to join our 24/7 Network Operations Center. In this role, you will be the second-line anchor for a high-concurrency production VoIP PBX platform. You will be responsible for real-time proactive monitoring, incident triage, and runbook remediation of our real-time communication (RTC) stack.
What you'll do
- 24/7 Eyes-on-Glass Monitoring: Proactively monitor platform health dashboards across Grafana, GCP Cloud Monitoring, and Homer (SIPcapture) to detect signaling drops
- Carrier Interconnect Monitoring: Manage links tied to static public IP carrier trunks. Monitor SIP OPTIONS pings and immediately troubleshoot authentication issues (SIP…
- 🎯 Technical Requirements & Qualifications
What you need
- 6–8 yrs of experience
- Networking
- Firewalls
- GCP
- Troubleshooting
- PostgreSQL
- Grafana
- Any graduate
Good to have
- SQL
- JIRA
- Prometheus
What you get
- ₹12 L–₹15 L a year
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