Senior Payroll Specialist (Product Support)

About the role

We are looking for an experienced Senior Payroll Specialist – Product Support with strong hands-on knowledge of Indian Payroll, statutory compliance and payroll processing. The role will provide functional support to customers using a SaaS HRMS & Payroll platform and will act as a senior domain point of contact for complex payroll, compliance and product-related queries.

What you'll do

• Provide functional support to customers using a SaaS HRMS & Payroll platform and will act as a senior domain point of contact for complex payroll
• Provide accurate, timely and customer-focused functional support for payroll and HRMS-related queries
• Use strong payroll-domain knowledge to identify the root cause of calculation, configuration, compliance and process issues
• Handle complex and high-priority customer cases independently and take ownership until resolution
• Act as a bridge between customers and internal Product, Development, QA and Operations teams

What you need

• 2–5 yrs of experience
• Payroll
• HRMS
• Statutory compliance
• Root cause analysis
• B.Com or BBA