Senior Principal - Service Owner - DWE - EUC

About the role

The Service Owner for End User Computing and Mobile Device Management is a retained in-house service delivery and operations leadership role, accountable for defining, monitoring and governing the operational service standards, service management practices and quality expectations for the device estate GSK works on, covering laptops and desktops, mobile devices, operating system currency and patching, and device build, enrolment and lifecycle.

What you'll do

• Define, maintain and govern the service delivery and operations standards for End User Computing and Mobile Device Management, covering incident, problem, change
• Ensure those standards align to the DPTF operating model, enterprise architecture, cyber security, data privacy, quality and compliance expectations
• Create practical governance artefacts, runbooks, service acceptance criteria
• Own the service standards for the device estate, covering build, enrolment, refresh and retirement, so that the estate remains current and supportable
• Monitor service levels, operational performance, incident trends, problem backlog, change quality, service risk

What you need

• 6–8 yrs of experience
• ITIL
• Troubleshooting
• IAM
• Vulnerability assessment
• Data privacy
• B.Sc or B.Tech or B.E. or BCA

Good to have

• Intune
• Windows
• ServiceNow
• iOS
• Android