Senior Process Manager - Retail Operations RCC Recon

About the role

The Senior Process Manager – Retail Operations RCC Recon is responsible for managing and enhancing daily reconciliation, compliance monitoring, and control processes within the retail operations function. The role involves overseeing transaction processing, account management, and customer service operations, while ensuring adherence to regulatory standards and internal policies.

What you'll do

• Develop and implement strategic initiatives to improve reconciliation, compliance, and control processes
• Oversee operational activities including transaction processing, account management, reconciliations, and customer service
• Ensure efficient and compliant delivery of banking services in line with regulatory and internal standards
• Supervise, train, and mentor operational staff to ensure optimal performance and professional development
• Identify and implement process improvements with a focus on digitization and automation

What you need

• 3–6 yrs of experience
• Excel
• Coordination
• Reconciliation
• MS Office
• PowerPoint
• Customer service
• Any graduate

Good to have

• AML