Senior Product Manager - AI & Hardware Asset Health

About the role

This role is critical to transforming how we think about the health and lifecycle of our units deployed in the field and the experience of numerous internal and external stakeholders (target users). High-level goals for this new capability include: Reduce mean time to resolve (MTTR) for bus and hardware issues by 25–50% within 12 months.

What you'll do

• Own the Vision & Roadmap
• Balance user empathy with enforcement rigor to drive behavior change
• Make clear trade-offs between short-term reliability fixes and longer-term platform investments, ensuring we build for scale
• Lead with Data and Insight
• Define and own key performance indicators for Asset Health (e.g., MTTR, failure rates, uptime, alert precision/recall)

What you need

• 7–13 yrs of experience
• Hardware
• Preventive maintenance
• IoT
• Data privacy
• JIRA
• Machine learning
• Any graduate

Good to have

• Root cause analysis